Questions and Answers
What Happens When My Alarm Goes Off?
Within seconds of receiving an alarm signal from a home or business the ERC's cutting-edge technology gives our operators the relevant information they need. In seconds they can determine:
- What type of emergency it is
- Which local authorities to dispatch
- Who to contact.
- What to do if you're on holidays
- Whether there is a pet in the house.
Our operators will have everything they need to know in order to deal with your situation quickly and effectively.
It is important to note that each customer can set up special instructions for our emergency operators at anytime by contacting VOXCOM's Customer Service Centre.
How Does Monitoring Work?
All of the components of your security system are connected to a central control panel, essentially the brains of the system. The control panel is connected to VOXCOM's Emergency Response Centre via your regular telephone line or through a cellular network.
Once your system is armed, VOXCOM monitors each of the sensors in your home or business for activity. If a sensor is tripped and no valid code is entered into the keypad within a specified time an alarm signal is sent to the Emergency Response Centre.
This is when our emergency response operators jump into action.